Our rates include the stay, all utilities, and the assistance of our local team for support during check-in and check-out, as well as throughout the entire time you remain at the property.
Contact us at sales@hoihou.com so we can help you find the best option for your stay in any of the countries where we operate. We provide immediate responses based on our clients' needs.
Check-in and check-out policies depend on each specific property, and the exact details are provided once the reservation is confirmed. In general, the estimated times are:
Check-in time: 3:00 pm - 6:00 pm
Check-out time: 9:00 am - 12:00 pm
* Check-ins or check-outs outside these hours may incur additional charges.
All reservations include a weekly cleaning service as well as a final cleaning upon departure. This service includes fresh linens and general cleaning of the property.
Additional cleaning services can be arranged for an extra fee.
We offer 24/7 bilingual support via a unified WhatsApp line for all destinations where we operate, ensuring the best service for our clients.
Many of our properties are pet-friendly, and each reservation includes the specific pet policy applicable to that property.
