FAQS

Our price includes all the obligations related to the property and its services, unless otherwise indicated on any specific property, as well as the intermediation costs.

Likewise, assistance with our local team is included for support in the check-in, check-out, as well as throughout the stay in the country. They will show all the facilities of the location, as well as provide advice on the neighborhood, the city and the options of experiences or tour and travel in Argentina.

The use and enjoyment appropriate of the equipment mentioned on the web of each property and is also confirmed at the time of the booking and its subsequent contract.

In case of damage to the property, other than the simple usage or caused by the time, may apply additional charges to the user / passenger / tenant.

Select the property, complete the form with your data and send the request. Also, you can contact us for this purpose to the email: operaciones@hoihou.com or by telephone at +54 (11) 5254-2027.

Once we receive this information, we will respond you as soon as possible with the confirmation of the selected property or if it is not available we will send similar options for its review.

Check-in / out time zone:

Check-in time: 15:00 -18:00 hs. (with prior confirmation of meeting time)

Check-out schedule: 9:00 -12:00 hs. (with prior confirmation of meeting time)

* in cases of check-in / out outside of the timeframe mentioned additional charges may be applied.

Your reservation includes a weekly cleaning service as well as a departure cleaning. This service includes the replacement of linen as well as the general cleaning of the property.

Extra cleaning service will have an additional charge at the expense of the passenger. The maid may have access to the property during the rental period, ant the timetable and day will be previously agreed between the parties.

We have the following payment options: debit cards, credit cards, checks per day (only for companies) and bank transfers. Payments will be made in national currency at the exchange rate of the immediately preceding business day referenced by the Banco de la Nación Argentina.

The prices are expressed in us dollars and the exchange rate of the banco nación on the business day immediately prior to the transaction or reservation will be used.

  • In order to confirm the reservation more than 1 month before the date of entry to the property, 50% of the first month's rent will be required. In case the stay is less than one month the full stay will be charged. The remainder of the balance of the first month / stay must be made 7 days before the date of arrival. For reservations made less than 1 month prior to the date of entry to the property, the total of the first month's rent will be required.

  • Individual passengers
    In order to confirm any reservation, payment must be made within the next 48 hours. After receiving the reservation form. In case the reservation is less than 7 days prior to entering the property, payment must be made immediately.

  • For both cases:
    if the payment is not made, Hoihou will cancel the reservation made by the client, notifying the same via email without prior notice or confirmation of receipt of the cancellation notice by the client.

There will be a block charge of the credit card, bank transfer or a check for that amount in favor of Hoihou and dated to the day of the 'check out', as a guarantee corresponding to 1 month of rent, or of the total of the stay if it is less than one month. The deposit will be refunded up to 7 days after departure, after a representative from Hoihou checks the property together with the user / passenger / tenant that there is no damage or missing in the inventory of the property. In case of shortages and / or breakages in the property and / or its equipment, resulting from its misuse, the corresponding sums will be deducted to replace the damage in the property, returning the remaining amount of the deposit in guarantee.

For more information or special requirements contact us: operaciones@hoihou.com